General terms and conditions

About Gavle Design

The company​ is based in Gävle, Sweden. The company’s mailing address is:

AH Förvaltning AB

Gavle Design

Söråkersvägen 7

805 97 Gävle

Orgnr: 556949-9220

If you want to get in touch with us, send an email to [email protected] with your case and your contact details, and we will contact you as soon as we can.

Ordering

When you complete your order, an order conformation will be sent to your email address. In the conformation you will find all information about products, price, billing and delivery address.

If there is any error in the order confirmation, you should immediately contact our e-mail [email protected]

Payment

We accept payment with PayPal.

Delivery

Our normal delivery times are 7-14 days in Sweden. We usually ship our orders on Tuesdays with DHL. If delays in delivery should occur (without us notifying you of longer delivery times), please contact us at e-mail address: [email protected] 

Prices

All prices in the webbshop are started in SEK and all prices are inclusive of 25% VAT. The shipping is at 49 SEK kr in Sweden. Out of countrey there will be a another price.

We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Return policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that  you have ordered.

When using your right of withdrawal: 

You must announce that you regret it. The message should be sent to us [email protected] In your message, your name, address, e-mail address, order number and the goods  you which the return applies must be clear and clear.

You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation  notice.

You are responsible for return shipping, delivery and condition of the products upon return, so the products should be shipped well packaged and in original packaging.

In the amount of the refund, we reserve the right to deduct a sum corresponding to the reduction in value compared to the original value of the product for used or damaged product.

For more on the statutory right of withdrawal, see here.

Complaints and complaints

We inspect all products before sending them to you.  Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect is discovered.

How do you complain your order?

Any errors and defects should always be reported to [email protected] where you enter your name, your address, e-mail address, order number and a description of the error.

If you fail to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable customer protection laws. We handle return shipping for approved complaints.

We reserve the right to deny a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, look att arn.se.

Limitation and liability

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays / errors due to circumstances outside the Company’s ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain  color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Processing of personal data

The information you as a customer provide to us at the time of ordering will not be forwarded or resold in any way or in any form. We only use this information to process your order. Your e-mail address / phone number is used to send the order confirmation to you and if we need to contact you. According to the GDPR (Data Protection Regulation) you have the right to receive the information that we have registered about you and if you consider it to be incorrect or irrelevant you can request a correction. The data will be stored for as long as BFL requires, but for a maximum of 10 years after the end of the year. You can read more at datainspektionen.se.

Changes to the Generall terms and conditions

We reserve the right to make changes to the terms at any time. Changes to the  terms will be posted online on the website. The changed terms are considered accepted  in connection with orders or visits to the website. 

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can contact the General Public Complaints Board, look at arn.se. For residents in an EU country other than Sweden, complaints can be submitted online through the EU Commission´s dispute settlement platform, see http://ec.europa.eu/consumers/odr

In the event of any dispute, we will follow decisions from  ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.